Returns

Returns Made Easy

A Straightforward Return Process

We understand that plans change and occasionally a product may need to be returned. Our team is here to make the process as clear and efficient as possible.

Start Your Return Request

Log into your GetPipe.com account, open your order history, and select the order containing the product you would like to return.

Our Customer Service team responds to return requests within 24 business hours, Monday through Friday. Requests submitted after business hours or on weekends will be reviewed on the next business day.

Start Return Request
30

30-Day Return Window

Return requests for eligible stock products must be submitted within 30 days of delivery.

RA

Authorization Required

Do not ship merchandise back until GetPipe.com has approved the return and provided instructions.

25%

Restocking Fee

Approved customer-initiated returns may be subject to a 25% restocking fee.

Return Request and Shipping Deadlines

  • Return requests must be submitted within 30 days of delivery.
  • Once the return is approved, products must be returned to the location provided by GetPipe.com within 14 days of the Return Authorization.
  • Return Authorizations may expire if the merchandise is not shipped within the approved return period.

✓ Products Eligible for Return

  • Standard stock products with return requests submitted within 30 days of delivery.
  • Products that are unused, uninstalled, undamaged, complete, and in resalable condition.
  • Products returned in their original packaging whenever possible.
  • Returns that have been reviewed and authorized by GetPipe.com.
All returned products are subject to inspection before a refund or credit is issued.

⊘ Products That Cannot Be Returned

  • Pipe, tubing, or other products cut to a requested length.
  • Threaded, grooved, fabricated, assembled, or otherwise modified products.
  • Special-order or custom-manufactured products.
  • Products that have been used, installed, damaged, altered, or returned incomplete.
  • Products returned without prior authorization.
  • Return requests submitted more than 30 days after delivery.

⚠ Damaged, Missing, or Incorrect Products

Please inspect your shipment as soon as it arrives. If you receive a damaged product, are missing products that should have been included in the delivered shipment, or receive the wrong product, please notify our Customer Service team within five business days of delivery.

Important: “Missing products” refers to products that should have been included in the shipment you received. It does not refer to products that are scheduled to ship separately as part of a partial shipment.

Reporting shipment issues promptly allows us to investigate and resolve them as quickly as possible. Claims submitted after five business days may require additional review and may not be eligible for replacement, credit, or refund.

When contacting us, please provide:

  • Your order number.
  • The affected product and quantity.
  • A description of the issue.
  • Photos of the product, packaging, and shipping label when applicable.
Keep all affected products, packaging materials, and shipping labels until our team has reviewed the claim.

$ Refunds, Credits, and Shipping Costs

  • Approved customer-initiated returns may be subject to a 25% restocking fee.
  • Original outbound shipping and freight charges are generally non-refundable.
  • Customers are responsible for return shipping costs on customer-initiated returns.
  • If the return results from a GetPipe.com error, such as an incorrect or defective product, GetPipe.com will provide return shipping instructions and cover approved return shipping costs.
  • When a return results from a GetPipe.com error, applicable original shipping or freight charges will also be refunded.
  • Refunds and credits are processed after returned products are received and inspected.
  • Approved refunds are generally issued to the original payment method. Account customers may receive a credit to their account when applicable.
Manufacturer restocking fees, return charges, or other restrictions may apply to certain products.

How to Start a Return

Open Your Order

Log into your GetPipe.com account, open your order history, and select the applicable order.

2

Submit Your Request

Identify the products and quantities you would like to return and explain the reason for the request.

3

Receive Authorization

Our team will review the request and provide approval, the correct return location, and shipping instructions.

4

Inspection and Refund

After the approved products are received and inspected, the applicable refund or account credit will be processed.

⛔ Do Not Ship a Return Without Authorization

Products returned without prior authorization may be refused, delayed, or returned to the sender. Unauthorized returns may also significantly delay the processing of a refund or credit.

The correct return location may vary depending on whether your order shipped from GetPipe.com, a manufacturer, or a master distributor. Always wait for return authorization and shipping instructions before sending merchandise back.

Questions About Your Return?

Our Customer Service team can help with return eligibility, damaged or incorrect shipments, account access, and questions about an existing return request.

Customer Service Hours: Monday–Friday, 7:00 AM–4:00 PM CST

Return eligibility may vary based on product condition, manufacturer requirements, order type, and whether the product was cut, fabricated, modified, or specially ordered.