1. Shop GetPipe.com and add items to your cart.
2. Checkout and enter your shipping details.
3. Select your payment method and place your order.
4. You’ll receive an order confirmation email. Tracking is emailed once it ships.

Supplier-direct shipments may take 24–48 hours to show tracking updates.

We accept:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• ACH (Bank Transfer) — choose ACH at checkout and payment instructions will be emailed after your order is placed.
• Net Terms (Charge Account) — apply below.

We process orders quickly. If you need to modify or cancel an order, submit your request below as soon as possible. Once an order has shipped, changes may not be possible.

Returns are initiated online using your order number and the email used at checkout.

Yes — we ship internationally. Shipping cost and delivery time depend on destination.

Email: customerservice@getpipe.com
Phone: 1-800-410-4625
Hours: Monday – Friday, 7:00 AM – 6:00 PM CST

On a product page, click Inventory Details below the Add to Cart button to see stock and location.

Most products and orders that have MTRs available will ship with the product. To be sure MTRs are included, please request them in the Comments section at checkout (example: “Please include MTRs with this order”) and request them before the order ships. If MTRs are not requested at the time of order, it may be difficult to retrieve them later because they often must be matched to specific heat numbers.

Orders may be canceled before they are processed.

If a cancellation request is made after an order has already been picked, packed, or prepared for shipment, a restocking fee may apply.

Once an order has shipped, it can no longer be canceled. If a shipment is refused and returned without prior authorization, it will be treated as a return and may be subject to restocking and return shipping fees.

Once an order has shipped, it can no longer be canceled.

If you no longer need the items, you may submit a return request after delivery, provided the items are eligible under our return policy.

Return requests must be submitted through Quick Support → Returns and may be subject to restocking fees and return shipping charges.

If you believe the order was shipped in error, please contact our customer service team as soon as possible so we can review the situation.

If a shipment is refused and returned to the sender, the order will be treated as a return.

Returned shipments may be subject to:
• Restocking fees
• Return shipping charges
• Carrier fees associated with the refusal

Once the returned items are received and inspected, any applicable refund will be processed according to our return policy.

Shipments should only be refused if the refusal has been pre-authorized by our customer service team or if the package arrives visibly damaged due to a carrier issue.