Returns

Unlock peace of mind with our hassle-free return policy! Items may be returned within 30 days of delivery for a refund, though original shipping costs are non-refundable, and a restocking fee may apply. Rest easy—should our error (e.g., incorrect or defective items) cause the return, we’ll cover return shipping costs and waive the restocking fee, ensuring your satisfaction.

Non-Returnable Items
Please note that pipe and tubing orders, as well as custom fabricated items, are non-returnable due to their specialized nature. For orders impacted by customer error, you’ll be responsible for return shipping costs, and original shipping fees will not be refunded.

Cosmetic Returns
Returns for “cosmetic purposes” are not accepted. Our products are engineered for mechanical use, and variations in style or brand may occur—designed for performance, not appearance.

Damaged or Missing Parts
If your item arrives damaged or with missing components, please reach out to our dedicated customer service team at 1.800.410.4625 within 7 business days of delivery. We’re here to assist promptly.

Refund Processing
Refunds are processed efficiently within 7-14 business days after your return is shipped. This includes return transit time (5-10 business days), processing time (1-3 business days), and your bank’s refund processing period (5-10 business days).

Contact Us
Have questions? Contact our support team at 1.800.410.4625 or via email at returns@getpipe.com. Thank you for choosing GetPipe.com for your industrial supply needs!