Shipping & Returns
Shipping
We can ship to virtually any address in the United States. We state that most all products Usually Ship Same Day. If we encounter a problem with products having a longer than expected lead time we will reach out to you and let you know of the situation. Note that there are restrictions on some products, and some products cannot be shipped to a residence due to weight and dimensions. Orders that exceed 150lbs must ship LTL and the receiver must have a receiving dock or the ability to unload with a fork truck. Should your order require lift gate service we will contact you prior to shipment for any increased costs due to the unloading situation for your approval or we will deny your order and refund your entire amount.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quote page. We may have to alternate your shipping charges depending on unforeseen circumstances. Please be aware we will never alternate a shipping price without your consent.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
You may return items within 30 days of delivery for a full refund. Order returns over $500 will be subject to an automatic 25% re-stocking fee. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the item falls under the Pipe or Tube category and is a custom cut, threaded or grooved product that you ordered, it does not qualify for a refund. If the ordering error is on your end you will be responsible for shipping charges.
Contact us ahead of time and we will process your return and send you an RGA with instructions on where to ship the material.
Email: Request an RGA "Return Goods Authorization"
You should expect to receive your refund within 1-2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Pipe and Tubing orders are non-returnable. Custom cut lengths or fabricated items are non-returnable.